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I forgot my PIN to access my CiNKO wallet, how do I recover it?

Updated over 3 weeks ago

If you forgot your PIN, you can easily reset it from the CiNKO app. Just follow these steps:

  1. Open your CiNKO wallet.

  2. Click Reset Your PIN.

  3. Click Begin verifying to start the identity check.

  4. Please follow the instructions displayed on your screen to complete the process, including centering your face, slowly turning your head left and right, and waiting a few seconds while your selfie is processed.

  5. Enter the 4-digit code sent to your phone and click Continue.

  6. After verification, click Done, then set and confirm your new PIN.

  7. Click Continue — if successful, you’ll see the confirmation message "PIN Updated" at the top.

That’s it — your new PIN is ready to use!

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