If a cryptocurrency transaction sent to your CiNKO wallet shows as confirmed on the blockchain network, but the funds do not appear in your account, first verify that the transfer was sent to the correct wallet address and using a network compatible with CiNKO.
If the transaction was sent to an incorrect address or through an unsupported network, the funds cannot be credited to your CiNKO wallet and may be considered lost.
If both the wallet address and network are correct and the funds still do not appear in your wallet, please contact our Customer Service team for assistance