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My transfer isn't showing up in the MoneyGram system?

Updated over a year ago

Here are several steps that you can take if your transfer isn't showing up in the system:

  • Confirm the reference number is correct

  • Ensure the recipient's identification matches the details provided

  • Confirm the name on the transfer matches the recipient's ID

If the problem is unresolved, you can report the issue to our customer service team.

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