If you want to check the status of a cryptocurrency transfer sent to your CiNKO wallet, follow these steps:
Open a blockchain explorer compatible with the network used.
In the blockchain explorer, enter the Transaction ID (TXID) or the wallet address, then check the transaction status.
If the transaction is Pending: The blockchain network is still processing the transfer. Wait a few minutes and check the status again.
If the transaction is Confirmed: The transfer has been successfully processed by the blockchain network. If the funds are not yet reflected in your CiNKO wallet, wait a few more minutes and check again.
Important:
If a cryptocurrency transaction appears as Confirmed, but the funds do not arrive in your CiNKO wallet, verify that the cryptocurrency was sent to the correct wallet address using a supported network. If the transfer was sent to an incorrect address or through an unsupported network, the funds cannot be credited to your CiNKO wallet and may be considered lost.
If you have confirmed that both the wallet address and the network are correct and the funds still do not appear in your wallet, please contact our Customer Service team so we can help review your case.