With CiNKO, you can quickly and securely access your account using FaceID or your fingerprint. However, if you’re having trouble logging in, don’t worry — here are some tips to help you resolve the issue.
1. Clean the detection area
The first thing to do is ensure that your front camera and the surrounding area are clean and free of dirt or obstructions. Sometimes, dirt or dust can affect the accuracy of FaceID or the fingerprint sensor, so it’s important to keep the detection area clean.
2. Restart your device
If cleaning the detection area doesn’t solve the issue, try restarting your device. Sometimes a simple restart can fix temporary issues and allow FaceID or the fingerprint sensor to work properly.
3. Check your settings
Make sure that FaceID or the fingerprint feature is enabled in your device settings, especially for accessing CiNKO. If it’s disabled, turn it on and try logging in again.
4. Reconfigure FaceID or your fingerprint
If your settings are correct but you’re still having trouble accessing your account, try reconfiguring FaceID or your fingerprint. This can fix any setup issues that may be causing the problem.
5. Update your software
Make sure your device’s software is updated to the latest version. Sometimes compatibility issues arise when using outdated software. Updating to the latest version may fix the issue and allow you to access your CiNKO account with FaceID or fingerprint.
We hope these tips help you resolve any issues you may be experiencing when accessing your CiNKO account with FaceID or fingerprint. If you still need help, feel free to contact our support team for further assistance.