If facial or fingerprint recognition isn't working with CiNKO, consider the following:
Clean detection area: Ensure the front camera and surrounding area are free of dirt or obstructions
Restart your device: A simple restart might resolve temporary issues
Check settings: Verify that Face ID is enabled in your device settings, especially for CiNKO access
Re-set up Face ID: Try setting up Face ID again if necessary
Update software: Ensure your device's software is updated to the latest version for compatibility