Here are several steps that may help you access your CiNKO wallet:
Restart your device
Check if there are new updates to your phone's operating system
Check if there are new updates for the CiNKO app
Ensure that your internet connection is stable. Check that your phone is connected to a secure wireless network
Clear the cache of the CiNKO application. This only applies to Android devices
As a last resort, reinstall the CiNKO application if you continue to experience issues
If the problem persists, you can report the issue to our customer service team. Please include the following information:
Model of your device (for example: Samsung Galaxy A34, Xiaomi Redmi Note, Motorola g13, iPhone 14)
Operating system of your device (e.g., Android 14, iOS 17.3)
Detailed description of the problem you are experiencing
Steps you have taken so far to troubleshoot the problem