Local bank transfers made through an IBAN account are typically credited to your CiNKO wallet within a few minutes. However, processing times may vary depending on the sending bank, the time the transfer is made, and any applicable verification processes.
Important: Only immediate transfers are accepted.
If you have completed a transfer and the funds have not been credited to your CiNKO wallet after a reasonable amount of time, please contact our Customer Support team so we can review your case.
When investigating the deposit, we will verify that:
The transferred amount exactly matches the amount for which the deposit request was created.
You correctly entered the required reference number used to identify the transfer.
The bank account from which the funds were sent is in your name.
The identification number provided is correct.
The funds were sent from a local Costa Rican bank account and not from a payment platform, cryptocurrency exchange, or digital wallet.