To add funds from your local bank account in Costa Rica, follow these steps in the app:
From the home screen, tap Add
Select From bank account
Tap Latam Bank
Select the country: Costa Rica.
Under Select a bank, choose your preferred currency:
Select Bank Transfer - CRC if the funds will be sent from a bank account in Costa Rican colones.
Select Bank Transfer - USD if the funds will be sent from a bank account in U.S. dollars.
Enter the amount according to the selected currency and complete the required information (first name, last name, email, document type, document number, and notes).
You’ll see the following notification. Please read it carefully, as it is important:
Now click the "Confirm Deposit" link. You can also share it via text message, WhatsApp, or other messaging apps.
Using the information provided in the ticket, complete the transfer by sending the funds to the IBAN account indicated in the instructions.
Important
Depending on your bank, you may need to register or whitelist the IBAN account of our banking partner (DLocal Costa Rica, S.R.L.) in your online banking before making the transfer.
Even if you have already registered the IBAN account, you must always request a new ticket before sending funds, since each ticket includes a unique reference number and a specific amount.
Do not forget to include the description/reference number shown on the ticket, as this identifier is unique for each transfer.
For the transfer to be processed correctly, you must send exactly the same amount entered when generating the ticket.
Only immediate transfers are accepted.
At the moment, this method is available only for transfers from bank accounts. Deposits made through mobile payment applications or digital wallet services are not accepted.
If you need assistance, you can contact our Customer Support team via email at [email protected] or through the in-app chat.