In CiNKO, conversions are normally executed for the full requested amount. In rare cases, a partial execution may occur due to temporary market conditions, liquidity availability, internal operational validations, among other factors.
The processed portion will be reflected in your CiNKO BTC balance, and the remaining amount will be processed as soon as possible. In rare cases, the remaining amount may be returned to your USD balance.
Note: Transaction processing times may be extended during periods of increased demand on the blockchain network.
If you notice any difference after a reasonable period of time, you may contact us at [email protected] so we can review your case.